Returns & Exchanges
We stand behind every item we sell. If something's wrong, we make it right.
Damaged or Defective Items
If your order arrives damaged, defective, or misprinted, we'll fix it — free of charge:
- Items damaged during shipping
- Printing defects (faded, misaligned, cracked, or missing print)
- Wrong item received
How to report an issue:
- Contact us within 30 days of delivery
- Include clear photos showing the issue
- We'll respond within 1–2 business days
- Choose a free replacement or full refund
You don't need to ship the item back. Just send us the photos and we'll take care of it.
What We Can't Accept Returns For
- Change of mind after purchase
- Incorrect size selected — please check our Size Chart on each product page before ordering
- Color differences due to monitor settings
- Items that have been worn, washed, or altered
Wrong Size?
We get it — sizing can be tricky. A few tips:
- Every product page has a Size Chart with exact measurements in inches
- All garments are unisex fit — if you're between sizes, size up
- Width is measured flat across the chest — double it for full circumference
Lost or Stolen Packages
If tracking shows "delivered" but you don't have your package:
- Check with neighbors or your building office
- Wait 1–2 business days — tracking sometimes updates early
- Still missing? Contact us and we'll help resolve it
If you added Shipping Protection ($2.99) at checkout, lost and stolen packages are fully covered for a replacement.
Cancellations
Need to cancel? Contact us as soon as possible. We can only cancel orders that haven't entered processing yet.
Dog Mom Rescue Club
The Dog Mom Rescue Club ($9/month) can be cancelled anytime through your account. No questions asked.
Need Help?
Reach out through our Contact page and we'll get back to you within 24 hours.